Refund policy
We want you to love every purchase from Retro Pixel Collectibles. If something isn't right, we're here to help.
Items Sold As Seen: Many items sold at Retro Pixel Collectibles are pre-owned collectibles and are sold as seen in the photos provided on the product listing. We strongly recommend reviewing all product images carefully before making a purchase, as these form part of the item description.
By completing your purchase, you confirm that you have reviewed the photos and are satisfied with the condition of the item as shown.
Returns Window: You have 30 days from the date of delivery to request a return. To be eligible, items must be in their original condition and packaging, this is especially important for collectibles, where packaging significantly affects value.
Non-Returnable Items: The following cannot be returned:
- Opened or unsealed collectible items
How to Request a Return: To start a return, contact us via our Let's Connect page with your order number and reason for return. We'll get back to you within 5 business days.
Return Postage: Return postage costs are the responsibility of the customer unless the item arrived damaged, faulty, or incorrect, in which case we'll cover the cost.
Refunds: Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.
Console Compatibility: Japanese import titles are sold as functional imports. Please ensure your console is region-compatible before purchasing — compatibility details are noted on each listing.
Your Statutory Rights: Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015.